Who we are

Orlando Flood Response ("we," "us," or "our") is a service of Astra Ventures LLC, a Wyoming Series Limited Liability Company, operating through its Series 1 (Astra Media). This privacy policy describes how we collect, use, and share information from visitors to orlandofloodresponse.com.

Information we collect

When you submit a request through our site, we collect:

Your name, phone number, email address, and ZIP code
The nature and urgency of your service request
Any description of the issue you provide
Technical data: IP address, browser type, device type, referring URL, timestamp of submission
Your consent acknowledgment for contact via phone, SMS, and email

How we use your information

We use submitted information to connect you with licensed service providers in your area. Specifically, we share your contact details and service request with one or more vetted partners (which may include lead aggregator networks such as MediaAlpha, QuinStreet, Service Direct, Networx, and others) so a qualified technician can contact you about your request.

We may also use your information to:

Verify your identity and prevent fraud
Comply with legal obligations including TCPA and state telemarketing laws
Improve our services and analyze site usage
Respond to your inquiries and provide customer support

Sharing with third parties

We share your information with our service partners — licensed contractors and lead aggregator networks — who may contact you directly about your service request. These partners are required by contract to use your information only for the purpose of responding to your specific request and to comply with all applicable telemarketing and privacy laws.

We do not sell your information to general marketing lists. We do not share your information with parties unrelated to your service request.

Your rights

Depending on your state, you may have rights to access, correct, or delete the personal information we hold about you, and to opt out of certain types of processing. To exercise any of these rights, contact us at dispatch@orlandofloodresponse.com.

California residents: see the "California Residents" section below for additional rights under the CCPA/CPRA.

How to opt out

You can opt out of communications at any time:

Email: reply with "STOP" or "UNSUBSCRIBE" to any email we send
SMS: reply with "STOP" to any text message
Calls: tell the caller you wish to be added to our internal Do Not Call list
Email us directly at dispatch@orlandofloodresponse.com to request removal from all communications

Data retention

We retain submitted information as long as necessary to fulfill your service request, provide ongoing customer support, and comply with our legal obligations (typically 7 years for tax and audit purposes).

Security

We use industry-standard safeguards to protect your information, including TLS encryption in transit and access controls on stored data. No system is perfectly secure; we cannot guarantee against all unauthorized access.

Children

Our services are intended for adults (18+). We do not knowingly collect information from children under 13.

California Residents (CCPA/CPRA)

California residents have the right to know what personal information we collect, to request deletion, to correct inaccurate information, and to opt out of the sale or sharing of personal information for cross-context behavioral advertising. To exercise these rights, contact dispatch@orlandofloodresponse.com.

Changes to this policy

We may update this policy. The "Last updated" date at the top reflects the current version. Material changes will be communicated on this page.

Contact

Questions or requests: email dispatch@orlandofloodresponse.com or call (407) 555-0142.

Privacy Policy