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Orlando dispatch line

Water in the house — right now?

Dispatch line(888) 589-9593Tap to call→

A live person, not a phone tree — here's what happens

WHEN YOU CALL

What happens when you call

No menus. No sales script. The next 60 seconds, laid out.

STEP 01

A dispatcher picks up

A live person, not a tree. They take your address, ZIP, and a one-line summary of what you're seeing — water source, how long, how big.

· A live person — not a phone tree

STEP 02

Your call routes to a contractor on the network

We match the job to an independent restoration contractor covering your ZIP. You speak with them directly — not with us.

· Independent contractor · not our staff

STEP 03

They quote arrival and head to you

The contractor confirms an arrival window and what to do until they get there (shut-offs, what to move, what not to touch). You hang up with a name, a number, and an ETA.

· You hang up with: name · number · ETA

WHAT THE NETWORK HANDLES

Situations the network handles

If you're looking at any of these, the dispatch line is the right call.

CAT-1

Supply-line break

Clean water from a burst pipe, washing-machine hose, water heater, or icemaker line.

CAT-2

Appliance / drain overflow

Dishwasher, washing machine, tub, sink, or floor-drain backup with grey water.

CAT-3

Sewage / storm intrusion

Toilet overflow with waste, sewer backup, or storm water entering the structure.

Roof leak / ceiling stain

Active drip, growing brown ring on drywall, or saturated insulation after rain.

Slab / under-floor leak

Warm spot on tile, unexplained water bill, baseboards swelling without a visible source.

Post-fire water damage

Saturation from suppression after a kitchen or electrical fire.

THE WINDOW

The first 24 hours matter

Water that sits past roughly 24–48 hours starts to push a Category 1 (clean) loss toward Category 2, and a Category 2 toward Category 3. Drywall wicks, padding stays wet under floor coverings, microbial growth begins. Calling early isn't about urgency theatre — it's the difference between drying-in-place and tear-out.

Reference: industry standard IICRC S500 (Standard for Professional Water Damage Restoration). The standard the work follows; not a guarantee about any specific contractor.

11 AREAS · GREATER ORLANDO

Coverage area

Greater Orlando metro. If your ZIP isn't on this list, call anyway — the network covers most of Central Florida.

Orlando

Winter Park

Sanford

Apopka

Lake Mary

Altamonte Springs

Oviedo

Casselberry

Maitland

Winter Garden

Ocoee

HONEST FRAMING

How this works — plainly

Orlando Flood Response is a referral service. We are not the contractor. When you call the dispatch number, your call routes to an independent restoration company in our network that covers your area. You speak with them directly, they quote you directly, and you hire them directly. We don't take a margin from your job and we don't bill you. The network is paid by the contractor for the connection.

1 We are a referral service, not a restoration company.
2 The contractor you speak with is independent — not our employee.
3 You hire them, not us. Verify their license and insurance before work begins.
4 You won't be billed by Orlando Flood Response. The contractor bills you (or your insurer) directly.

QUESTIONS

Common questions

Are you the company doing the work?

No. Orlando Flood Response is a referral service. The call routes to an independent restoration contractor in the network. You hire them, not us.

When can I call the dispatch line?

You can call the dispatch number any time. Your call routes to an independent restoration contractor in the network; when they can be on-site is set by the contractor, not by us.

Will I be charged for the call or for being connected?

No. There is no charge from Orlando Flood Response for calling or being connected. The contractor quotes you directly and bills you (or your insurer) directly.

What if my ZIP isn't on the coverage list?

Call anyway. The list shows the densest coverage in the Orlando metro, but the network reaches most of Central Florida and adjacent counties.

Do I need to have my insurance information ready?

No. The dispatcher will not ask for it. The contractor you're matched with may ask once they're on-site or on the phone with you.

Do I need to be at the property to call?

No. You can call from anywhere. The dispatcher takes the property address and routes the call; the contractor coordinates access with you (or whoever is on-site) directly.

WHEN YOU'RE READY

Ready when you are.

Call dispatch(888) 589-9593Tap to call→